Privacy Policy

At Neractive, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how your personal information is collected, used, and protected when you visit or make a purchase from www.neractive.com.

Neractive products are offered to customers worldwide.

1. Data Controller

The data controller responsible for your personal data is:

Neractive Pharma Medikal İlaç Gıda Ürünleri San. ve Tic. Ltd. Şti.
(A Turkish limited liability company, registered and operating in Türkiye)

For questions regarding this Privacy Policy:
info@neractive.com

2. Personal Data We Collect

We do not require user accounts to make purchases.

We may collect the following information when you place an order or contact us:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment-related information (processed securely by third-party payment providers; we do not store card details)
  • Order and transaction history
  • IP address and basic device/browser information

3. How We Use Your Data

Your personal data is used only for legitimate business purposes, including:

  • Processing and delivering your orders
  • Payment verification and fraud prevention
  • Customer support and communication
  • Legal, tax, and accounting obligations
  • Improving website performance and user experience

4. Legal Basis for Processing

We process personal data in accordance with applicable data protection laws and only when a lawful basis applies, including:

  • To fulfill contractual obligations (such as processing and delivering orders)
  • To comply with legal and regulatory requirements
  • For legitimate business interests (such as security and service improvement)
  • Based on user consent, where required

5. Sharing Your Data

We may share your data only with trusted third parties such as:

  • Payment processors
  • Shipping and logistics partners
  • IT and hosting providers
  • Legal or regulatory authorities when required by law

Your data is never sold to third parties.

6. International Data Transfers

As we operate internationally and use global service providers (such as payment processing, website hosting, security, and logistics services), your personal data may be transferred outside Türkiye, including to the European Economic Area (EEA), the United Kingdom, and the United States.

All transfers are protected using appropriate safeguards in line with GDPR and applicable laws.

7. Data Retention

We retain personal data only for as long as necessary:

  • Order and billing data: as required by tax and commercial laws
  • Customer communications: until resolved or no longer necessary

8. Your Rights

Depending on your location, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request data portability

California Residents (CCPA)

California residents have the right to:

  • Know what personal data is collected
  • Request deletion of personal data

Neractive does not sell personal data.

Requests can be made via info@neractive.com

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.